Policies

Returns & Refunds Policy

Last updated: September 4, 2026

Due to the nature of the products we offer and the importance of maintaining product integrity and chain of custody, all sales are final once an order has shipped.

We do, however, want to make legitimate order problems right.

Eligible Order Issues

Valence Labs will review claims involving:

Products damaged during shipment
Defective products
Incorrect products received
Items missing from an order

Reporting an Issue

Customers must contact support@valencelabsco.com within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the product and packaging when applicable

If a return is appropriate, Valence Labs will provide return instructions and authorization before any product is sent back. Do not ship a product back until you have received those instructions.

Unauthorized Returns

Customers must contact Valence Labs and receive return instructions and authorization before sending any product back.

A return mailing address is provided only with authorized return instructions and is not published on this website.

Products sent without authorization may not be eligible for a refund, replacement, exchange, or store credit.

Resolution

After reviewing the claim, Valence Labs may provide an appropriate replacement, refund, store credit, or other resolution depending on the circumstances. A refund is not guaranteed for every claim.

If a refund is approved, it will generally be issued to the original payment method when practicable.

Shipping Charges

Original shipping charges are generally non-refundable, except where Valence Labs determines that a refund of those charges is appropriate because of an error attributable to Valence Labs or another circumstance where reimbursement is required.

Returned-to-Sender and Undeliverable Packages

If a package is returned because of an incorrect or incomplete customer-provided address, refusal, failure to claim, or a similar delivery issue, additional shipping charges may be required before reshipment.

Returned-to-sender shipments are not automatically refunded. Valence Labs will review the circumstances before determining whether reshipment, refund, store credit, or another resolution is appropriate.

Non-Returnable Products

Products are not eligible for return or exchange because of:

Change of mind
Ordering the wrong product or size
No longer wanting the product
Opened or handled product
Inability to verify storage, handling, or chain of custody after delivery

Cancellations

If you need to request an order cancellation, contact Valence Labs as soon as possible.

Cancellation requests are not guaranteed once an order has entered processing or shipped.

Contact

Questions about an order issue can be sent to support@valencelabsco.com.