Privacy Policy

Information Customers Provide

Depending on how you use the site, you may provide information such as:

• Name
• Email address
• Billing information
• Shipping information
• Order information
• Account information when you create or use an account
• Contact-form submissions
• Wholesale inquiries
• Newsletter signup information

Automatically Collected Information

The website may collect technical information such as browser type, device information, IP address, pages viewed, and similar usage or security information through hosting, security, ecommerce, or related technologies.

How Information Is Used

We may use information to:

• Process and fulfill orders
• Operate customer accounts
• Provide customer service
• Respond to inquiries
• Send transactional or order communications
• Send newsletter or marketing emails where you have subscribed
• Help maintain security and prevent fraud or abuse
• Operate and improve the website and store
• Comply with applicable legal, accounting, or business obligations

Payment Information

Payment information may be processed by the third-party payment provider used to complete the transaction. Valence Labs may not directly receive or store complete payment-card numbers when those details are processed by the applicable payment provider.

Sharing

Information may be shared with service providers necessary to operate the business, such as:

• Ecommerce infrastructure
• Website hosting
• Payment processing
• Shipping and fulfillment
• Email services
• Fraud and security services

Information may also be disclosed when reasonably necessary to operate the store, process transactions, fulfill orders, protect Valence Labs or its users, or comply with legal obligations.

Valence Labs does not sell customer information as a standalone product. Service providers necessarily receive some information in order to operate, secure, and fulfill the store.

Cookies and Similar Technologies

The website may use cookies or similar technologies needed for essential storefront functionality, cart and checkout activity, account or session functionality, and security.

Additional technologies may be used for performance or measurement if they are enabled.

Data Retention

Valence Labs may retain information for as long as reasonably necessary for purposes such as fulfilling orders, maintaining business or accounting records, providing customer service, supporting fraud and security efforts, resolving disputes, and complying with applicable legal obligations.

Data Security

Valence Labs uses reasonable administrative and technical measures intended to protect information. No online system or transmission can be guaranteed completely secure.

Customer Choices and Requests

You may unsubscribe from newsletter messages using the unsubscribe option included with those emails.

You may contact Valence Labs at info@valencelabsco.com with privacy questions or requests concerning your information.

• Contact Valence Labs →

Children

The storefront is not directed to children. Valence Labs does not knowingly seek to collect personal information from children.

Policy Updates

Valence Labs may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the current version.